Last Updated: 24/09/2024

At Talk Nihongo, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data, in compliance with applicable laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect the following personal information when you interact with our website or services:

  • Personal Data: Name, email address, phone number, Facebook user data, and details about your Japanese language learning goals.
  • Technical Data: IP addresses, browser type, and device information.
  • Cookie Data: Data collected through cookies, including Google Analytics, Google Tag Manager (GTM), Facebook Pixel, and Hotjar.

2. How We Use Your Data

Your personal information is used for the following purposes:

  • To provide and improve our language-learning services
  • To communicate with you regarding your language goals, inquiries, and program updates
  • To personalize and optimize your experience on our website
  • To analyze website traffic and user behavior (via Google Analytics, GTM, Facebook Pixel, and Hotjar)
  • To process payments securely via Stripe
  • For marketing purposes (advertising cookies)

3. Cookie Policy

We use the following types of cookies:

  • Essential Cookies: Necessary for the website to function.
  • Performance Cookies: Track how users interact with the website.
  • Tracking and Advertising Cookies: Used for marketing and targeting purposes, through services such as Facebook Pixel.

You can control cookie settings through your browser preferences. For more information on how to manage cookies, contact a member of the team.

4. Data Sharing

We do not sell or share your personal data with third parties. However, the tools we use, such as Google Analytics, GTM, Facebook Pixel, and Hotjar, may collect and process data for analytics and marketing purposes. Additionally, Stripe processes your payment information with secure encryption protocols.

5. Payment Data

All payment transactions are processed securely through Stripe, a PCI-DSS-compliant service. Talk Nihongo does not store your financial information.

6. International Data Transfers

We operate globally and may transfer your personal information to countries outside of your jurisdiction. When transferring data internationally, we take appropriate steps to ensure it is protected in compliance with applicable laws, such as standard contractual clauses under GDPR.

7. Your Data Rights

If you are a resident of the EU or California, you have specific rights regarding your personal data, including:

  • The right to access, correct, or delete your data
  • The right to data portability
  • The right to restrict or object to processing

To exercise any of these rights, please email us at hello@talknihongo.com.

8. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal data from children. If we discover that we have unintentionally gathered personal information from a child, we will take steps to delete it.

9. Third-Party Services and Integrations

We use Go High Level CRM and WordPress to handle user data, both of which have built-in security measures such as encryption. These tools help manage your data while ensuring it remains protected.

10. Data Security

We prioritize the security of your data and employ encryption and secure software tools to safeguard your personal information. Our CRM software is equipped with encryption protocols to protect against unauthorized access, disclosure, or alteration of your data.

11. Contact Us

If you have any questions or concerns regarding our Privacy Policy or how we handle your personal data, feel free to contact us at:

Email: hello@talknihongo.com